Customer Service Specialist

One of our clients, a highly reputable and prominent organization, is currently seeking an experienced Customer Service Specialist to join their team.

Minimum Qualifications & Experience:

• Minimum 2 years of customer support experience or experience as a Client Service Representative.
• Strong phone contact handling skills and active listening.
• Familiarity with SAP systems and practices.
• Familiarity with CRM systems, preferably Salesforce Lighting or Salesforce Classic.
• Customer orientation and ability to adapt/respond to diverse types of characters.
• Excellent communication and presentation skills.
• Ability to multi-task, prioritize, and manage time effectively.

Job Responsibilities

• Manage order fulfillment functions for the EMEA region, reporting to the Fire Suppression Products Customer Service Manager in Dubai.
• Oversee entire equipment sales operations, either direct or through distribution networks.
• Participate in commercial operations with the customer and sales team.
• Review and accept incoming Sales Orders, ensuring accuracy and compliance with company policies.
• Manage order placement activities for the region and ensure compliance with purchasing policies, delegation of authority, and trade compliance guidelines.
• Ensure correct entry and updating of data in the ERP system (SAP).
• Facilitate effective communication between sales organization, operations, customers, and other functions within the business.
• Pay attention to detail while understanding overall business and corporate requirements.
• Contribute positively to a large, multi-cultural team environment.